After testing them you can return any of our reeds to us within 1 month of receipt for exchange or refund. Here is a check-list for returning reeds:
1. Write a short note to include with the reeds telling us what you want us to do (replace, exchange, or refund or any combination).
2. Pack the reeds safely in a sturdy box so that they will be protected from damage in the post. The box in which we send them is adequate for this. Please do not return reeds in your reed case.
3. Usually you will need a Large Letter Stamp on the box, unless you are returning a large number of reeds in which case it is wise to take them to a post office to have the box weighed and the correct postage applied.
4. If you are concerned about the reeds being lost in the post (in our experience this occurs approximately once in every 100 postings) take the box to the post office counter and ask for Proof of Posting when you hand the box over. This allows you to claim from the post office if the package is lost.